Help & Support
How can we
help you today?
Browse our help guides, check frequently asked questions, or contact our UK-based support team directly. We are here to help you get the most out of Guard Checker.
Response time
Within 24 hours
Monday to Friday, 9am – 5pm GMT
Help guides
Browse by topic
Find step-by-step guides for every feature in Guard Checker. Existing customers can also access detailed help from within the dashboard.
Importing staff via CSV
Learn how to bulk-import your workforce using a CSV file with the correct column format, validation rules, and default values.
SIA licence verification
Understand how Guard Checker connects to the official SIA public register to automatically verify licence status, expiry dates, and sectors.
Expiry alerts & notifications
Configure email and SMS notifications to alert you when staff licences are approaching expiry at 30, 60, or 90 days.
Site assignments
Organise your workforce by assigning operatives to client sites, and view per-site compliance status at a glance.
Document management
Upload and track training certificates, DBS checks, right-to-work documents, and ID photos against each staff member.
Team & user management
Learn about Admin and Manager roles, how to invite team members, and how to manage user permissions within your organisation.
Frequently asked questions
Common questions
How do I import staff from a spreadsheet?
Go to Licence Register and click "Import CSV". Your file needs columns for first_name, surname, and sia_licence_number (16 digits). Optional columns include role, licence_sector, email, phone, and notes. Guard Checker validates every row before import.
How often are SIA licences checked?
Check frequency depends on your plan. Starter plans run weekly checks, Next Level runs daily, and Large plans support daily or hourly checks. You can also trigger a manual re-check for any operative at any time.
What happens when a licence expires or is revoked?
Guard Checker automatically updates the licence status and creates an alert on your dashboard. If you have notifications enabled, you will receive an email or SMS immediately.
Can I set up alerts before a licence expires?
Yes. Go to Settings and configure expiry warning thresholds at 30, 60, or 90 days — or set custom warning periods. Alerts can be sent via email, SMS, or both.
Is my data secure?
Absolutely. All data is encrypted in transit and at rest. We use role-based access controls, and our infrastructure is hosted entirely in the UK. We never share your data with third parties.
Can I export compliance reports?
Yes. You can export your licence register and audit trail as reports suitable for client reviews, ACS audits, and regulatory inspections.
New to Guard Checker?
Start your free trial and our onboarding wizard will guide you through importing your staff, setting up notifications, and getting your compliance dashboard running in under two minutes.
Start managing your
SIA workforce today
Set up in under 2 minutes. Import your staff, verify licences, and stay compliant — no long-term contracts.
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